Westminster Garden Furniture


Website Usage Terms and Conditions

If for any reason we are unable to supply due to a stocking issue, we shall advise additional lead time within 24hrs or will issue a full refund.


For deliveries other than UK mainland and special delivery options please contact sales@westminsterfurniture.co.uk before placing your order.

CLEARANCE - Orders to mainland UK under £750 will be charged at £75. Orders over £750 a charge of 10% up to a maximum charge of £150. Accessories will be charged at £20. White Glove service not available.  

RETAIL - Orders to mainland UK under £750 will be charged at £75. Orders over £750 are free of charge. Accessories will be charges at £20. White Glove service charge within Red Zone map below £80. Outside Red Zone £180. 

STOCKISTS - A stockist delivery to mainland UK under £750 net invoice value, a charge of £40 net will be applied. For orders over £750 net is free of charge. Direct consumer deliveries under £750 will be charged at £75 net, or 10% of net value up to a maximum of £150. Accessories will be charges at £20 net. White Glove service charge within Red Zone map below £180. Outside Red Zone £280.  

CONTRACT - A contract delivery to mainland UK under £750 net invoice value, a charge of £80 net will be applied. For orders over £750 net is free of charge. Direct contract customer deliveries under £750 will be charged at £75 net, or 10% of net value up to a maximum of £150. Accessories will be charges at £20 net. White Glove service charge within Red Zone map below £180. Outside Red Zone £280. 

WHITE GLOVE DELIVERY ZONE MAP (Assembly, place in situ and remove packaging).

TIMESCALES - We will contact you with delivery arrangements within 48hrs of the order being placed. Deliveries normally take between 5 to 10 working days and will generally happen between 9am and 6pm. If a curb side service in a remote delivery zone is not acceptable, lead time for delivery could be longer than 10 days.  

DELIVERY CONSIDERATIONS - Customers will be pre-advised if a curb side delivery, white glove or a room of choice delivery will be taking place. Please assume that the delivery vehicle will be a large lorry with tailgate. If there will be a problem with access or the roads are subject to vehicle weight/width restrictions please inform us at the time of arranging delivery. All goods must be counted and checked for any damage before signing for the delivery by an adult. After this process it is the customer’s responsibility. Goods will only be left at the delivery address without the customer’s signature if previously requested however in this case we will not accept any liability for short deliveries or claims. Should delivery be declined at the nominated delivery address we reserve the right to charge for the second delivery.

COLLECTION - Arrangements can be made to collect from our warehouse by contacting sales@westminsterfurniture.co.uk and collections can usually be made between 0930–1230 and 1330–1630 Monday to Friday, with 48 hours’ notice.

DAMAGES - Whilst we make every effort to ensure that our goods are delivered in perfect condition. Please inspect your goods immediately upon delivery as no claims can be made after the delivery driver has left your premises. If you happen to find a damaged product you must sign for the goods as damaged on delivery. If you refuse to accept a delivery that is found to be undamaged on return to us you will incur a re-delivery charge. Any claims must be made within 7 days of receipt of goods. No liability will be accepted for costs caused by late deliveries or for any other reason.

RETURNS - Apply within and up to 14 days of purchase. If the goods are rejected for collection and refund for any reason other than product defects a 10% restocking fee will apply up to a maximum of £200 which covers the delivery costs incurred.   

BACK ORDERS & CANCELLATIONS - If your item or part of your order is not in stock we will back order it for you. You will be emailed with the option to cancel your order should you rather not wait. Should you cancel your order before goods have been dispatched we will refund you the full invoice to your originally charged credit/debit card within three (3) working days. Our policies are in accordance with the distance Selling Regulations 2000. All returns and cancellations must conform to the guidelines stated in the “Distance Selling Regulations 2000” which can be found here: w.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or pricing errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law until delivery has taken place. 
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.