Westminster Garden Furniture

  1. » INTEREST FREE CREDIT AVAILABLE ON ORDERS OVER £1000.
  2. » INTEREST FREE CREDIT AVAILABLE ON ORDERS OVER £1000.

1 Year Guarantee

All Clearance items come with a 1 year guarantee as standard. This guarantee is a result of the discounted prices we offer on these ranges.

•   CURRENT FURNITURE TO WHICH THE 1 YEAR GUARANTEE APPLIES: GLASS - PARASOL FRAMES - PARASOL AND DAYBED CANVASES - PARASOL BASES - ALL WEATHER COVERS - TEXSILK CUSHIONS. 

During the 1 year period products will be repaired or have parts replaced at the discretion of the Company free of charge provided that: 

a) For all products used for Commercial use .

b) The product or any parts are returned to Westminster with proof of purchase. Westminster must be contacted prior to any arrangements to return any product and before any third party repair is carried out. 

c) The product has been purchased by or for the user for normal domestic or commercial use. 

d) The product has not been misused or handled carelessly, and has not been wilfully damaged, neglected or used in abnormal conditions. Please see "Materials" and "Product Cleaning" for guidance on maintenence.

e) The product has not been modified, altered or transformed in any way and repairs have not been attempted other than by Westminster staff. The guarantee will be valid only if maintenance has been carried out in accordance with Westminster furniture care instructions. Westminster will not be responsible for any defects to furniture due to the application of teak oil or stain or any other cleaning product. 

f) The word "defects" as used in the guarantee is defined as imperfections that impair the utility of the product. The guarantee does not apply to normal wear and tear of the product such as wood checking, fading and weathering. Normal wear and tear is defined as "the normal deterioration that is received by regular use." The guarantee does not cover dents, fabric rips, or scratches to the product. 

g) Glass Table tops - The underside colouring finish within the Charcoal, Stone and Grey "Frosted" glass will eventually fade especially the outer edges which is most exposed to the elements. Please contact customer services where we can supply an upgrade replacement of the current Pebble Glass models OR Ceramic tops which will be introduced for the 2019 season including a 50% reduction on either. Alternatively application of several coats of colour matching paint to the glass underside.

Pebble glass will fade over time. When water-soluble salts are carried to the surface by water, which evaporates and leaves a powdery salt deposit on the surface, we called this white staining "efflorescence” which should be allowed to weather away naturally especially on new tops, Any deposit remaining can be removed or reduced by treatment with clean cold water. Since the deposits are water soluble, washing down may result in the solution being partially re-absorbed. This may be minimized by using a clean damp spong, which should be rinse frequently in clean water. Chemical methods should never be used for the removal of efflorescence.    

h) The guarantee does not cover damage, loss, or other conditions beyond the control of Westminster such as damage resultant from unauthorised repair, infestation, negligence, misuse, improper handling or abuse, acts of God such as: wind damage, hurricanes, tornadoes, floods, fire, and any other events due to natural causes and damage caused by the improper use of a Westminster parasol without the support of our recommended parasol base. 

i) This guarantee only applies to garden furniture products from our 2014 range onwards, and purchased after the 01st of September 2013 and is valid in UK and Eire only.

j) Returns apply up to 14 days from time of purchase. (Please see Delivery T's & C's for further information).     

k) Faulty products will be collected for repair or replacement within UK mainland. Outside of this area it is the customers responsibilty to return and collect goods to and from Westminster head office in Uckfield. Alternativley a collection and return charge will be quoted. Repairs in the busy summer months can take up to 2 months to carry out.

l) If a particular product is no longer available Westminster reserve the right to use an alternative similar product or substitute a current model. 

m) Products purchased from our clearance site.

n) The benefit of this guarantee cannot be assigned. 

o) This guarantee does not cover any rights other than those expressly set out above and does not cover claims for consequential loss or damage. 

p) It will be Westminster's decision how to resolve complaints made under warranty. To obtain service please contact the store where you bought the product or alternatively contact Westminster directly.

q) This Guarantee is offered as an extra benifit and does not effect your statutory rights as a consumer in any way whatsoever.

Westminster Teak Ltd, Westminster House, Bellbrook Business Park, Uckfield, East Sussex, TN22 1QZ